Terms & Conditions and Privacy Statement

In these terms and conditions the following terms have the following meaning:
“Visitor” means the person named on our booking confirmation and also extends to any occupant of our campsite and any guests to the campsite.  All those visiting our Site are obligated to abide by these Terms and Conditions.
“The Pod” or “En suite Pod” refers to a simple, wooden pre-sited form of shelter/accommodation.
“Camping Pitch” refers to an area which a tent is pitched on.
“Site” refers to the area of land owned by New Farm Holidays which has been set aside for the use of camping for a recognised period, including all facilities.
“Agreement” means the agreement between New Farm Holidays and the Visitor

1.     Agreement
  • The making of a booking will form an agreement on these Terms and Conditions between the Visitor and New Farm Holidays for holiday rental.
  • New Farm Holidays permits the Visitor to occupy the Camping Pitch or Pod for the period shown in the confirmation letter or e-mail.
  • The Visitor will be responsible for all payments and for any damage made on or to the Site whether caused by the Visitor or his or her party. References to “party” in these Terms and Conditions will include the Visitor’s family, servants, agents or guests.  The Visitor agrees to make his or her party aware of these terms and conditions.
2       Booking and Payment
  • Pod and Camping Pitches can be booked well in advance.
  • A deposit of 20% will be taken at time of booking.
  • Bookings are subject to a minimum booking of 2 nights.
  • Bookings over a bank holiday and Easter are subject to a minimum booking period of 3 and 4 nights respectively.
  • The booking should be made in one name only and that person (The Visitor) shall not, without the written consent of New Farm Holidays, assign the booking. The Visitor must be over 18 at the time of booking and be present for the duration of the holiday.
  • Full payment, unless otherwise agreed by New Farm Holidays is required four weeks prior to arrival date. Payment can be made by cash, direct bank transfer, PayPal or by cheque, made payable to ‘New Farm Holidays’.
  • Once a booking has been confirmed by telephone, on the website or by e-mail, the Visitor will be deemed to have read and accepted these Terms and Conditions and the general information on the website.
  • Booking can be made up to 24 hours in advance of the first day of the intended holiday period
  • Special requests must be indicated to New Farm Holidays at the time of booking, however these are not guaranteed; this includes request for adjacent pitches. If you, or any member of your party has restricted mobility, particular care requirements or disabilities, please contact New Farm Holidays immediately to discuss.
  • We may change your allocated Camping Pitch or Pod to one of an equivalent or higher standard, retaining the facilities and accessibility arrangements we have agreed with you. We will try to accommodate requests for neighbouring pitches or Pods, but these are only guaranteed if confirmed in writing. Any significant change will be handled under clause 6.
  • Prices include VAT at the applicable rate at time of booking. New Farm Holidays reserve the right to adjust VAT where required by legislation.  Our VAT registration number is GB 141329047
3       Group Bookings
  • New Farm Holidays is a quiet campsite. We do not accept bookings for parties or events likely to disturb other guests. We may decline a booking where we have reasonable grounds to believe it is incompatible with this policy. The same behaviour and noise rules apply to all guests.
4       Changes to the Booking
  • If you need to change or amend your booking, you must contact us immediately to see if we can accommodate your request.
5       Cancellations and Refunds
  • Full payment is required four weeks before arrival. Bookings made within four weeks of arrival must be paid in full when booked. Please notify us of cancellations in writing as soon as possible. If you cancel 14 days or more before arrival, the cancellation charge will be no more than your 20% deposit. If you cancel less than 14 days before arrival, the charge may be up to the full booking price. In either case, the charge will not exceed our reasonable losses resulting from your cancellation. We will take reasonable steps to relet the Camping Pitch or Pod and account for replacement income and costs saved. Any resulting refund will be paid promptly.
  • Choosing to cancel or leave early because of ordinary poor weather or a change of plans does not automatically entitle you to a refund. The cancellation principles above will apply. This does not affect your rights if we cannot provide your booking or fail to meet our obligations.
6       New Farm Holidays Right to Refuse/Alter
  • Before confirming a booking, we may decline it on reasonable grounds consistent with these Terms and Conditions. We will not unlawfully discriminate and will refund any payment received for a booking we decline.
  • If we need to change your confirmed booking, we will explain the change and notify you as soon as reasonably possible.
  • We may cancel a confirmed booking where circumstances genuinely beyond our reasonable control, or urgent works necessary for safety, prevent us from providing your stay. We will notify you promptly and refund payments for accommodation and services not provided.
  • If we propose a significant change to your booking, you may accept the proposed alternative or cancel the affected booking and receive a full refund. These provisions do not affect your statutory rights or any other remedy to which you are legally entitled.
7       Occupation Limitations
  • The size of a party staying in or occupying the Pods is restricted to a maximum of four. To avoid disappointment therefore, we would urge you to familiarise yourself with our Terms and Conditions before arriving on site.
  • The Agreement to use the Pod or Camping Pitch is personal to you, the Visitor. It is to be used for the purpose of a holiday by the Visitor and the Visitor’s party during the holiday period, and not for any other purpose or longer period.
8       Loss of Visitor Property
  • We are responsible for foreseeable loss or damage caused by our failure to meet these Terms and Conditions or to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence or was discussed with us when you booked. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Please take reasonable care of your belongings.
  • You are responsible for reasonable, foreseeable losses caused by your or your party’s negligence, deliberate damage or breach of these Terms and Conditions. You are not responsible for losses caused by our own negligence or failure to meet our obligations. We will take reasonable steps to minimise any losses we claim from you.
9       Dogs
  • Dogs are permitted on Site, but must be on a lead and under close supervision at all times.
  • Pet dogs are not permitted inside the Deluxe En Suite Pods. Assistance dogs are welcome, and we will make reasonable adjustments for disabled Visitors. Please let us know about any access requirements so we can help prepare for your stay.
  • Visitors must take full responsibility for their dogs, including cleaning up after them whilst on Site.
  • Dogs must not be left unattended in pods, tents or vehicles.
10 Visitor Obligations
  • Please leave your Pod or Camping Pitch and the facilities you use reasonably clean and tidy. Report damage or breakages promptly. We may charge reasonable costs for damage caused by you or your party, excluding fair wear and tear, and for cleaning beyond that normally required between stays. Any charge will reflect the work reasonably necessary and, where replacement is needed, the item’s age and condition. We will explain the charge and provide supporting details on request.
  • The Visitor must allow New Farm Holidays and/or it’s agents access to the Pod or Camping Pitch for reasonable cause on reasonable notice, save in an emergency when immediate access must be granted.
  • The Visitor must not use the Pod or Camping Pitch for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to other Visitors or any neighbours.
  • For the comfort of all Visitors the Site operates a quiet policy and requests Visitors keep noise to a minimum between 10pm and 7am. Visitors must keep noise to a level so that it cannot be heard by neighbouring Visitors.
  • Open fires are only permitted in the area set aside and circled by bricks in front of each Camping Pitch.
  • Barbeques are permitted, providing they are raised off the ground.
  • For fire safety, cooking Pod residents is permitted outside of the Pod only. Please do not use gas stoves or naked flames inside the Pod.  All cooking equipment needs to be raised off the ground.
  • Smoking is not permitted in or around the Pods or toilet facilities.
  • The lighting of candles within the Pods is not permitted.
  • Visitors must park in the designated parking area
11 Comments and Complaints
  • We will take reasonable care to ensure that the Pods, Camping Pitches and Site facilities are properly prepared for your stay. Please tell a member of the New Farm Holidays team about any problem as soon as reasonably possible so we have an opportunity to investigate and put it right.
  • If your complaint remains unresolved, or you need to contact us after departure, please write to us at the address below. Delayed reporting may affect our ability to investigate or resolve a problem, but does not remove your statutory rights.  All complaints made after the Visitor’s departure should be made in writing to:

New Farm Holidays

New Farm

Soubly Lane

Wrangle

Boston

Lincolnshire

PE22 9BT

12 Arrivals and Departure Times
  • Arrival times are from 2pm onwards.
  • Camping Pods and Pitches are to be vacated by 1030am on the day of departure, unless a late departure, up to 5pm, has been agreed in advance and a late departure fee paid.
  • No vehicles are permitted further on to site than the car park.
13 Right to Evict
  • We may require you or your party to leave where we reasonably establish a serious breach of these Terms and Conditions, including dangerous behaviour, serious disturbance or failure to follow fire-safety rules. Where appropriate, we will explain the problem and give you a reasonable opportunity to correct it. Immediate departure may be required where safety is at risk or the behaviour is sufficiently serious.
  • If we end your stay because of a serious breach, any payment retained for unused nights will be limited to our reasonable losses resulting from the breach. We will account for reletting income and costs saved, avoid recovering the same loss twice and refund any remaining balance promptly.
14 Failure to Exercise
  • The fact that New Farm Holidays does not exercise any of its rights under the Agreement in any particular incidence of breach or default by the Visitor shall not constitute a waiver by New Farm Holidays of such right in that or any subsequent incidence.
15 Notices
  • Notices shall be sufficiently served if sent by a pre-paid first class recorded delivery letter or e-mail address detailed on the booking form or such other addresses as each party may from time to time have communicated in writing to the other. Any notice to be served on the Visitor under the Agreement may be given during the holiday period by delivery or attachment to the Visitors accommodation and shall be deemed to have been received upon expiration of 24 hours after service.
16 Severance
  • If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions and the remainder of the provision in question shall not be affected.
17 Rights of Third Parties
  • The Contracts (Rights of Third Parties) Act 1999 might give rights to third parties who are not parties to this contract. The parties agree that this will not apply and that, subject to clause 1.3, only those signing the contract shall have rights and obligations under it.
18 Headings
  • The headings in this document are included only for convenience and do not affect the meaning of the clauses to which they relate.
19 No Tenancy
  • The Agreement is for the holiday period and is not intended to create the relationship of Landlord and Tenant between the Visitor and New Farm Holidays. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure no or upon termination of the Agreement.
20 Governing Law
  • The construction, validity and performance of this Agreement shall be governed by the law of England and Wales and both parties submit to the non-exclusive jurisdiction of the UK Courts.

 

Privacy Policy

Version 2.0
Last Updated 19/10/2026

This privacy policy applies between you, the user of this website and New Farm Holidays, the owner and provider of this website. New Farm Holidays takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.
Please read this Privacy Policy carefully.

About this Privacy Policy
New Farm Holidays is operated by Carolyn Edwards, Christopher Edwards, Rebecca Edwards and Robert Edwards, trading in partnership as New Farm Holidays of New Farm, Soulby Lane, Wrangle, Boston, Lincolnshire, PE22 9BT.
We are the data controller responsible for the personal information described in this policy.
This policy explains how we collect, use, store and share personal information relating to our website, enquiries, bookings and marketing, and explains your data protection rights.
In this policy, “we”, “us” and “our” mean New Farm Holidays.
If you have any questions about this policy or how we handle your personal information, please email [email protected].

What’s included in this Privacy Policy:
This privacy policy will explain how New Farm Holidays uses the data we collect from you when you use our services. This policy covers off your Right to be Informed.

The following is included in this privacy policy:
a. What data we collect
b. How we collect your data
c. How we will use your data
d. The legal basis for processing your data
e. How we store your data
f. How long we keep your data
g. Marketing
h. What are your data protection rights?
i. How we use cookies
j. How to manage your cookies
k. Changes to our privacy policy
l. How to contact us
m. How to contact the appropriate authorities

What data we collect
New Farm Holidays collects the following data:
a. Name
b. Email
c. Home Address
d. Phone Number
e. Booking details, including dates of stay, accommodation or pitch booked, party details and information you provide about your booking.

How we collect your data
We collect information when you:
a. Make a booking or enquire about a stay, online, by phone or by email.
b. Complete a survey, enter a competition or provide feedback.
c. Contact us or subscribe to our marketing.
d. Use our website, through the technical information and cookies explained below.
e. Enquiries, correspondence, feedback, subscription preferences and marketing engagement information.

We may also receive your data indirectly from the following sources:
a. PayPal and Streipe, including payment confirmations and transaction details
b. Mailchimp, including subscription preferences and engagement information.
c. Pitchup.com and campsites.co.uk when you book or enquire through them

How we will use your data
New Farm Holidays collects your data so it can:
a. Manage your booking, process payments and provide your stay.
b. Answer enquiries and deal with requests or complaints.
c. Send information needed for your booking, including arrival instructions and changes affecting your stay.
d. Send promotional information about New Farm Holidays where permitted, as explained under Marketing.
e. Manage newsletter subscriptions and marketing preferences.
f. Maintain, secure and improve our website and services, as explained under Cookies.

We do not sell your personal information. We share information where necessary with providers supporting our bookings, payments, website, email marketing and backups, including PayPal, Stripe, Mailchimp, hosting services or Dropbox. We may also disclose relevant information to professional advisers, insurers or public authorities where necessary for advice, claims or legal obligations. Providers acting on our behalf must protect the information and use it only under our instructions.

The legal basis for processing your data
We process personal information under the UK GDPR and Data Protection Act 2018 on the following bases:
a. Contract: to take steps you request before booking, manage your booking and provide your stay.
b. Legal obligation: to keep records required by tax and accounting law and comply with other applicable legal duties.
c. Legitimate interests: to answer general enquiries, handle complaints and claims, protect our systems and operate our business, where these interests are not overridden by your rights.
d. Consent: for marketing and cookies where consent is required. Where the marketing “soft opt-in” described below applies, we rely on our legitimate interest in promoting our own similar holidays.

You can withdraw consent at any time using the relevant unsubscribe or cookie controls, or by emailing [email protected]. Withdrawal does not affect processing already lawfully carried out.

How we store your information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to authorised people and service providers who need the information for their role. Providers processing information on our behalf are subject to appropriate contractual requirements.

How long we keep your data for
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
a. Marketing information: we regularly review our marketing list, considering when and how we obtained your details, your bookings, enquiries and engagement with our marketing, and whether you would still reasonably expect to hear from us. We remove contacts from active marketing where continued use is no longer justified. We stop sending marketing if you unsubscribe or object.
b. Unsubscribe records: if you unsubscribe or object to marketing, we retain the minimum information necessary on a “do not contact” list for as long as needed to respect your choice and prevent accidental re-subscription. This record is not used to send marketing.

Marketing
a. We may send you marketing emails about camping and glamping at New Farm Holidays where you have consented or the UK “soft opt-in” rules apply.
b. We use soft opt-in where we obtained your email address directly during a booking or enquiry about purchasing a stay, offered you a clear opportunity to refuse marketing when collecting it, and you did not opt out. Our messages will concern our own similar services.
c. You can unsubscribe at any time using the link or instructions in our marketing messages, or by emailing [email protected].
d. Opting out of marketing does not stop essential messages about an existing booking.

What are your Data Protection rights?
You can exercise your data protection rights by contacting [email protected]. Requests are normally free, and we normally respond without undue delay and within one month. Where the law allows extra time, we will explain why and tell you the applicable deadline. Some rights depend on the circumstances and our reason for processing your information.
Every user is entitled to the following:
a. Right to object – you have an absolute right to object to the use of your personal information for direct marketing, and we will stop using it for that purpose. You can also object to processing based on legitimate interests for reasons relating to your situation. We will stop that processing unless we have compelling legitimate grounds or need it for legal claims.
b. The Right to Access – You have the right to request a copy of your personal data from New Farm Holidays.
c. The Right to Rectification – You have the right to request that we correct any information you believe to be inaccurate or incomplete.
d. The Right to Erasure – Under specific conditions, you have the right to request that we erase your personal data.
e. Right to restrict processing – in certain circumstances, you can ask us to limit how we use your personal information.
f. Right to data portability – where we process information you provided by automated means on the basis of consent or contract, you can request it in a structured, commonly used, machine-readable format and ask us to transfer it to another organisation where technically feasible.
g. Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit www.allaboutcookies.org

How we use cookies.
New Farm Holidays uses cookies to collect web page metrics. Our metrics include but may not be limited to:
a. Visit duration
b. Page popularity
c. Article popularity
d. Navigation routes through our websites
e. Website performance

These metrics ensure we tailor our website to meet your expectations by providing you relevant information and articles. We do not collect device id’s, anything pertaining to your ISP or any personal details. We do not have any advertising cookies placed on our site.

You can set your browser not to accept cookies or you can delete your cookie history. Doing this might result in some of our website features not working as intended or working slower than previously experienced.

Changes to our Privacy Policy
New Farm Holidays regularly reviews and updates all its policies. Each policy is version and date controlled. This privacy policy only applies to our website. If you open a link to another website, we advise you to read their privacy policy.

How to contact us
If you have any questions regarding this policy, the data we hold on you, would like copies of any other the other policies referred to within this document, please do not hesitate to contact us. Email us at [email protected].

How to contact the appropriate authority
Should you wish to report a complaint or feel that New Farm Holidays has not addressed your concern in a satisfactory manner, you may wish to contact the Information Commissioners Office (ICO)